Frequently Asked Questions
Can I get an SMS reminder for my appointment?
SMS reminders are sent automatically 72 hours before your appointment to allow you time to reschedule or cancel if you can no longer make your appointment time. This is a courtesy service and, due to potential issues with technology, is not guaranteed. Your appointment attendance remains your responsibility regardless of whether an SMS reminder is received or not. Non-attendance to an appointment due to not receiving a reminder SMS will not result in waived session fees.
How long are sessions?
Each session is 50 minutes long. This allows Amy to complete administration specific to your session (ie processing your Medicare rebate claim, documenting each session, and preparing for the next session).
How long does therapy go for?
Each person's therapy journey is different. Some people will find one session sufficient for their circumstances. Others may continue therapy for many years if that is their prerogative. Some people may require weekly sessions, and others may prefer to only attend for the 10 sessions per calendar year afforded by their mental health care plan.
How do I reach Amy between sessions?
Contact between sessions is strictly limited for a variety of reasons. Amy is not often available to respond to emails between sessions and only works one day per week, so contact between sessions is rarely available. Appointment cancellations or reschedules can be done on the Halaxy website (see the "Book an Appointment Online" link in this website).
Request for support letters and other documentation can be completed during session as it requires a discussion about what the request may entail, consent to provide specific information, and whether it is appropriate for Amy to provide same. Amy requires advanced notice for such requests to account for the nature of the request and her ethical, legal, and professional responsibilities in providing appropriate support to you.
Bulk Billing
No fully bulk billed sessions are currently available, as sessions funded 100% via the Medicare rebate is not financially sustainable.